Client Service Charter

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ERB Client Service Charter.

In order to provide assurance that the Board will deliver the necessary services to its customers as expected, the Board has prepared a Client Service Charter which outlines the activities to be performed by the Board. The Client Service Charter is a “Social Pact” between the Engineers Registration Board as a service provider and its clients as service recipients. It sets out basic information on the services provided, the standards of service that customer can expect from ERB and how to make complaints or suggestions for improvement.